Accessibility

At RMA, we strive to create an inclusive and accessible environment for all our guests. If you have any questions or need further information not covered below, please feel free to contact us at 951-779-9800 or RiversideLive@LiveNation.com.

Arrival & Accessible Entrances: An elevator is available to take you to the second level for entry. If you hold a ticket to our VIP Club, there is an elevator in the lobby area that our guest services staff will be happy to escort you to, providing access to the bottom level for VIP Club entry.

Restrooms: Fully accessible restrooms are located on the lobby (bottom) level of RMA and there is an elevator available that can take you to this level.

Ticketing: Accessible tickets can be purchased online at livenation.com. Our box office cannot take ticket orders over the phone, so please use our website for all purchases. To find accessible seating, click “Filters” and then select “Show Accessible Tickets.” If these tickets are sold out, please purchase a General Admission ticket, and we will do our best to accommodate you on the day of the show. Accessible seating will be assigned on a first-come, first-served basis once the box office opens on the day of the event. Keep in mind this can reach capacity. Our accessible section is located on the main floor, stage right, and there is no balcony access.

Accessible Parking: RMA does not own or operate any parking facilities in the area. Nearby parking options include 3482 Mission Inn Avenue, Riverside, CA 92501, and there are public parking spots available along the front and sides of the venue. These parking areas are paved but may require crossing streets; please follow signage to accessible parking spots and check the lot for payment requirements.

Medication Needs: If you need to enter RMA with prescribed medication, it must be in its original container, clearly labeled with your name, which must match a valid photo ID. If your medication is not in a labeled container, we may request documentation to verify the necessity of the medication upon entry. Please bring only what is needed for the duration of the event, as we cannot store any medications. Over-the-counter medications must also be in their original packaging.

Dietary Needs: RMA is proud to offer a variety of options for guests with special dietary needs. If you have specific questions or concerns, please request to speak with a member of our Food & Beverage team. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that all requests can be fulfilled.

Service Animals: At RMA, service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses trained to perform tasks related to an individual’s disability. Service animals must be housebroken and properly controlled, which may include the use of a harness or leash. Our venue staff are not responsible for the care or supervision of service animals. Comfort or emotional support animals do not qualify as service animals under the ADA. If your service animal requires access to a relief area, please contact a member of the guest services team for assistance.

Sign Language Interpretation: RMA offers sign language interpretation upon request. Requests must be submitted at least two weeks prior to the event date. To make a request, please email RiversideLive@LiveNation.com, including the number of guests needing interpretation and your ticket type. Interpretation requests are subject to the availability of interpreters.

Assistive Listening Devices: Upon arrival, please see a member of the guest services team to obtain an Assistive Listening Device. You will need to exchange an ID, which will be securely held at the box office. Please contact us prior to your arrival to confirm the Assistive Listening Devices are available.

Mobility Storage: Please note that we do not store items for guests, and electrical connectivity in the venue is limited; contact us for more information prior to your visit.